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Shipping Rates and Options
Order Cancellations
Returns, Exchanges & Damaged Items
Shipping and handling charges per order (applies only to orders shipped within the United States):
| Purchase Total | U.S. Postal Service | UPS Ground | UPS 3 Day Select* |
| $0.00 - $25.00 | FREE | $6.98 | $15.75 |
| $25.01 - $50.00 | FREE | $6.98 | $15.75 |
| $50.01 - $75.00 | FREE | $8.99 | $16.79 |
| $75.01 - $100.00 | FREE | $10.49 | $18.99 |
| Over $100.00 | FREE | FREE | $20.00 |
| Estimated Delivery | 7-10 business days | 7-10 business days | 3-4 business days |
* UPS and UPS 3 Day Select are all trademarks of United Parcel Service of America, Inc.
- Orders can only be shipped to addresses within the United States of America. We currently do not ship to international locations.
- All online orders for items that are in stock are usually shipped within 1-3 business days of receiving the order.
- Note that each address that you specify is considered a separate order for shipping purposes and may incur applicable shipping charges.
- Deliveries are made on business days (Monday – Friday), excluding major holidays. Please choose the option that best suits you during checkout. Each option has been described in further detail below for your convenience.
U.S. POSTAL SERVICE
- Most orders shipped via the U.S. Postal Service are delivered within 7-10 business days depending on the destination.
- Orders shipped to P.O. Boxes are usually delivered within 7-14 business days.
UPS GROUND
- Most orders shipped via UPS Ground service are delivered within 7-10 business days depending on the destination.
- Orders shipped to P.O. Boxes are not eligible for UPS Ground service.
UPS 3 DAY SELECT
- 3 Day Select orders placed before 12:00 Noon Eastern Standard Time from Monday thru Friday for items in stock are usually processed and shipped on the same day (orders placed on a holiday usually ship on the next business day).
- 3 Day Select orders placed after 12:00 Noon Eastern Standard Time for items in stock are usually processed and shipped on the next business day.
- Most orders shipped via 3 Day Select service are delivered within 3-4 business days.
- Orders shipped to P.O. Boxes are not eligible for 3 Day Select service.
- Occasionally, some orders may be cancelled for one or more of the following reasons:
- The carrier is unable to ship to the desired location(s)
- Payment information cannot be processed
You will receive an email notification upon cancellation of your order explaining the reason for cancellation. Please reorder the item on our website after making the necessary changes.
Returns, Exchanges & Damaged Items
- Returns and Exchanges
- 1. Please fill out the return form enclosed with your order and send it along with the original invoice (be sure to retain a copy of the invoice for your records).
2. Please send all returns via the U.S. Postal Service to the address below (do not send the return by UPS, FEDEX or any express carrier): - Orna Skincare LLC
Consumer Returns
P.O. Box 6189
Hoboken, NJ 07030 - 3. Your return will be processed promptly within 10-15 business days from the time it is received.
- Damaged Items
- 1. Please inspect the carton for any damage that may have occurred during shipment beyond normal wear and tear.
2. If damage has occurred to the item(s) in your shipment, please fill out the return form enclosed with your order and send it along with the original invoice (be sure to retain a copy of the invoice for your records).
3. Please send all returns via the U.S. Postal Service to the address below (do not send the return by UPS, FEDEX or any express carrier).
Orna Skincare LLC
Consumer Returns
P.O. Box 6189
Hoboken, NJ 07030- 4. Your return will be processed promptly within 10-15 business days from the time it is received.
5. If the item(s) is determined to be damaged, we will exchange the product or refund all charges, including shipping and handling, to your credit card (depending on the option you selected on the return form).
Orna Skincare guarantees your complete satisfaction.
We graciously accept returns made within 30 days of purchase for a full refund (less shipping and handling fees) or exchange.
If you have questions about your return or about returns in general, please email us at returns@ornaskincare.com.
Orna Skincare guarantees your complete satisfaction.
We sincerely apologize for any damage that may have been caused to the product during shipping and handling.
If you have questions about damaged items, please email us at returns@ornaskincare.com.
Orna Skincare LLC
P.O. Box 6189
Hoboken, NJ 07030
Fax
+1.201.420.8462
General Information
New Product Development
All of ORNA’s products have been developed from suggestions and recommendations made by our customers. We encourage you to let us know what kind of products you want and we will try our best to develop those products in the future. You can email us at newproductdevelopment@ornaskincare.com
Any questions...?
If you have any questions about our products or your natural well-being, please feel free to email us at talktous@ornaskincare.com
Share your experience with ORNA products...
Please submit your honest feedback about your experience with our products at feedback@ornaskincare.com. We love to hear from our customers. Your feedback will help us serve you better in the future.
Privacy Policy
If you have any questions, comments or concerns about our Privacy Policy or the use of this website, please email us at privacy@ornaskincare.com